1. PERSONAL INFORMATION WE COLLECT

We collect information from you to provide and improve our services. The types of Personal Information we may collect include:

A. Information You Provide Directly:

• Contact and Profile Data: Your name, email address, phone number, and postal address (for billing and delivery).
• Account Credentials: Username and encrypted password.
• Transaction and Billing Information: Details related to your purchases and transactions on our platform. (Note: We do not store your full card details, as detailed in Section 4).
• Correspondence: Information you provide when you contact our customer support, send us emails, or interact with us through social media.

B. Information Collected Automatically:

• Device and Usage Data: Internet Protocol (IP) address, browser type, operating system, mobile device identifiers, referral URLs, pages viewed, and the time and date of your visit.
• Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our service and hold certain information. You can control the use of cookies at the individual browser level.

2. HOW WE USE YOUR INFORMATION

We use the collected information for various purposes, including:

• To Provide Services: To process your transactions, manage your account, and deliver the products or services you have purchased.
• Customer Support: To respond to your inquiries, questions, and resolve technical issues.
• Personalization: To customize your experience on our platform and improve our service offerings.
• Security and Fraud Prevention: To detect, prevent, and address technical issues, errors, and fraudulent activity.
• Communication: To send you updates, new product information, and marketing/promotional communications (only if you have consented to receive them).

3. YOUR CONSENT

A. How do we get your consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or use our services, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

B. How do I withdraw my consent?

If you change your mind, you may withdraw your consent for us to contact you for the continued collection, use, or disclosure of your information, at any time, by contacting us at: support@axploretech.com or mailing us at:
Office No T-12A, 3rd Floor, Devsha Business Park, D-215, Sector - 63, Noida – 201302.

4. PAYMENT PROCESSING (Razorpay Integration)

We use Razorpay for processing secure online payments.

• Payment Data Security: When you make a purchase, your payment is processed by Razorpay. We or Razorpay do not store your card data on our servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment.
• PCI-DSS Compliance: Razorpay adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
• Transaction Data: Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is retained as required for legal and compliance purposes.
• Razorpays Policy: For more insight, we recommend that you also read the terms and conditions and privacy policy of Razorpay on https://razorpay.com.

5. DISCLOSURE OF INFORMATION

We may disclose your personal information:

• To Third-Party Service Providers: We use third-party service providers to perform functions on our behalf, such as payment processing (Razorpay), hosting, data analysis, and email service. These providers are granted access only to the information necessary to perform their functions and are obligated to maintain confidentiality and security.
• Legal Compliance: If we are required to do so by law or in the good faith belief that such action is necessary to comply with a subpoena or other legal process, or to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: If Axploretech Technologies is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

6. THIRD-PARTY LINKS

Our Services may contain links to other websites or applications. Once you leave our website or are redirected to a third-partys website or application (such as the Razorpay payment page), you are no longer governed by this Privacy Policy or our website’s Terms of Service. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

7. DATA SECURITY AND RETENTION

• Security: We implement a variety of security measures to maintain the safety of your personal information. We follow industry best practices to make sure your data is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
• Retention: We will retain your Personal Information for as long as your account is active or as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

9.CONTACT INFORMATION

If you have any questions about this Privacy Policy, or if you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Data Protection Officer at: